Virus Removal
If your security software is not up-to-date or if you have no security software at all installed, your PC can get infected. Once infected, you may be unable to install or update your security, risking loss of your data or theft of your identity. If your computer is infected by a virus, trojan, worm, spyware or malware, we can help.
How do I know if my computer is infected?
Listed below are different symptoms of having an infected computer.
Your security software is disabled
Your firewall has been disabled
Frequent alerts from your security software
No Internet access or very slow
Your computer runs slower than usual
Your computer hangs or is unresponsive
Installed programs no longer run
Desktop icons that you do not recognize
What’s included in this service
Listed below is what’s included in our repair service.
What does virus or malware mean?
The term “virus” is a term to cover all types of “malware” or “malicious software”. Malware are bits of code or programs that have been written with malicious intent; be it to corrupt files, monitor activity or steal data.
Will my data be safe?
We always recommend that you make regular back-ups of your personal files. We will do our up most to make sure that your personal data is safe. Some viruses can be destructive to your personal files such as the CryptoLocker which will encrypt files on your computer.
How long will it take?
Removing viruses, spyware and malware can be a time consuming job. We will perform many different scans of your computer which can take several hours each to complete. The removal process will depend on how badly your computer is infected. Someone removals will take a few hours to 24 hours.
Can you install antivirus software?
We can install a paid or a free antivirus onto your computer to give you protection against future infections.
Can you remove the virus remotely?
Depending on how infected your computer system is will depend if we can help you remotely or not. If you can still browse the Internet then there is a good chance that we will be able to remote into the computer and help.
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- FAQ
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What does virus or malware mean?
The term “virus” is a term to cover all types of “malware” or “malicious software”. Malware are bits of code or programs that have been written with malicious intent; be it to corrupt files, monitor activity or steal data.
Will my data be safe?
We always recommend that you make regular back-ups of your personal files. We will do our up most to make sure that your personal data is safe. Some viruses can be destructive to your personal files such as the CryptoLocker which will encrypt files on your computer.
How long will it take?
Removing viruses, spyware and malware can be a time consuming job. We will perform many different scans of your computer which can take several hours each to complete. The removal process will depend on how badly your computer is infected. Someone removals will take a few hours to 24 hours.
Can you install antivirus software?
We can install a paid or a free antivirus onto your computer to give you protection against future infections.
Can you remove the virus remotely?
Depending on how infected your computer system is will depend if we can help you remotely or not. If you can still browse the Internet then there is a good chance that we will be able to remote into the computer and help.