07 Jun Freeserve, Wanadoo & Orange E-Mail Closure
Orange email closed on 31 May 2017 so you won’t be able to view, send or receive emails anymore.
Why did we close Orange Email?
Since Orange Email was first introduced, a wide variety of providers have launched free email services with more advanced functionality. As a result, the number of Orange Email users declined.
Which email addresses have been affected?
The addresses affected by the closure were:
When did the service close?
The service closed on 31 May 2017, and you are no longer able to access your Orange Email account via email.orange.co.uk.
UPDATE: If you still need to export your emails – you’ll have the opportunity to do this for a short period between 12 and 28 June 2017. During this time you’ll be able to export your emails to a new provider such as Gmail or an email application like Outlook, via a service called POP. After this time, unfortunately there will be no further access available. See below for how to export your emails.
Are you offering an alternative email service?
Many of our users already have an alternative email address with another email provider. However if you don’t, and need to create a new address, we recommend Google’s Gmail. Gmail offers a whole host of benefits such as access across different devices, 15GB of free storage and a simple email address format, ending with @gmail.com.
Does this affect the mobile or broadband services I have with Orange or EE?
Other services you have with EE or any of its other brands like Orange or T-Mobile aren’t affected. If you’re a Home Broadband customer, you’ll still be able to use the same username and password to access your online account. However, you may need to update your contact email address for these services. See How to update your contact details.
Telling people your new email address
You may have your Orange Email address listed as a username or contact address for other services, and will need to let these services know your new address. See below for our handy Checklist for updating your email address
I need my Orange email address – what can I do?
Unfortunately the email service has now closed and it is no longer possible for you to access your account. We sent a number of email notifications and added messages to the email service to let you know several months in advance of the closure.
You’ll still be able to back up your emails into an alternative email service like Google’s Gmail or an application like Microsoft Outlook between 12 – 28 June 2017 using the instructions below.
If you’re still having trouble and would like to speak to someone about the closure just call us on 0800 079 0324.