JM IT Services was formed in late 2010 providing residential and small businesses with a mobile IT support.
We operate a totally mobile computer repair service.This means that we will come to your home or business.
No. I’m afraid this is not possible because we do not operate from one fixed location. However we can come to you.
Your personal details are safe with us and your privacy is guaranteed – we do not sell or give any personal data to third parties. Any personal details that we hold are held solely by us to enable us to provide our services to you
Just give us a call on 07799 526 081 or visit our online booking page to submit a request.
We operate a clear and upfront pricing policy and do not have a ‘no-fix, no-fee’ element. We are computer support specialists and are confident of resolving the vast majority of computer issues.
Once your appointment is booked to visit you will incur a minimum one hour’s labour charge. This allows us time to diagnose and troubleshoot your problem and in many cases actually fix the issue.
We understand how frustrating it is when your computer is uneconomic to repair, you are unable to connect to the internet as the service from your ISP is disrupted or you are unable to locate the necessary software installation disks or licence keys to enable a repair. In these rare cases, we would advise you what steps you need to take next, but still take payment even though the problem remains “unfixed”.
Of course, we will always try to advise what can be done to get the issue resolved, whether this is referring you to the manufacturer for a replacement product, or if we stock the relevant parts, offering to supply and fit at additional cost. We will also liaise with your ISP to notify them of the disrupted internet issue (and talk in technical jargon so you don’t have to) and ensure a repair process is initiated.
We require the following to be able to come to you:
We aim to fix all of your problems at your home or business. However sometimes it will be necessary to take the computer away to our workshop. This might be for fitting replacement parts, running further diagnostics or for anything that might take a long time, i.e. virus removals.
We do not charge a separate call out fee, which means that we do not charge for the times taken to travel to you. Once the engineer arrives on-site with you, every customer will incur a minimum one hour’s labour charge.
We currently accept the following forms of payment:
We are not currently registered for VAT. All prices given are inclusive of VAT.
Yes, we can offer support remotely. If you can access the Internet then we should be able to offer this service to you. This is a great way to receive support without waiting for a on-site visit.
The remote support software uses the same security level as https/SSL and is considered completely safe by today’s standards. The key exchange also guarantees that the data channel is completely encoded from client to client and that any routers or servers in between are unable to read or analyze the data stream.
No. We would need a working Internet connection to be able to provide remote support.