Your use of JM IT Services is governed by the following terms and conditions. Please read them carefully. By ordering services from JM IT Services you are entering into a contract with us. The terms below are important and set out our obligations to you and what you are agreeing to. They do not affect your statutory rights.
If we are unable to diagnose the fault with your computer, either at your home or business premises or ours, then there will be no charges. If we are able to offer a repair option, but you refuse, then a maximum of 1 hours labour will be payable for the diagnosis.
If we provide a clear and precise diagnosis of failed component(s) and the customer decides not to proceed with the replacement of the component/repair then the customer is charged for the time spent to that point. This is normally a maximum of 1 hours labour.
We do not have specific knowledge of your computer and its configuration. Whilst we will use our best efforts to minimise disruption to your system, we cannot be responsible for any unforeseen consequences of our services.
Our services may affect manufacturer warranty validity. It is your responsibility to assess the effect of our services on any manufacturer’s warranty and take appropriate action.
We cannot be responsible or liable to you in relation to any service regarding:
IMPORTANT: You are responsible for ensuring that all data and information on your computer or other hardware is saved and appropriately backed up before we access your system. We will not be responsible for any loss of data, information or records.
If you book an onsite service we will need the following at the time of appointment:
In addition to the above requirements, if we will be working on your computer we will need:
Cancellation of on-site visits must be made a full 24 hours before the agreed visit date. Our hourly rate will be charged if the service is not cancelled within the specified time frame.
JM IT Services will use our expert skill and care to resolve problems you have referred to us, you accept that we may not be able to correct your problem using our remote support service due to circumstances beyond our control. In the event that it is not possible, we will discuss alternative methods with you in order to resolve your problem, including an on-site call out to your home or business.
All prices and charges are listed in GBP (£) unless otherwise stated. We currently accept payments made by cash, cheques and BACS transfer. Cheques must be made payable to “JM IT Services”. Declined cheques will be subject to a £20.00 charge per cheque.
We are entitled to sell goods that remain uncollected and are not otherwise subject of a dispute. Before doing so we will do the following:
We will send written notice to the customer outlining the following:
This notice will be delivered direct to the owner, left at the owners proper address or posted to it.
If nothing is heard from the customer within a three month period then another correspondence will be made to the customer in writing and will be sent by recorded delivery or registered letter outlining the following:
The period stated in our second notice will give the customer at least three months before the intended sale date to give the owner a chance to collect the goods.
If the owner still does not collect the goods by the date stated in our second notice, we will sell them. We will give the proceeds of the sale to the owner of the goods, but you we are entitled to keep any money owed to us, including the cost of the sale (e.g. advertising).
In the unlikely event that you have a complaint about any aspect of dealing with us please telephone us as soon as possible on 07799 526 081 or e-mail firstname.lastname@example.org. We hope that we can deal with your problem in just a few moments on the telephone, however, if your complaint is more complex we may ask you to submit your complaint in writing via e-mail.